Last modified March 5, 2025

Our Return Policy

USA Return Policy

We are proud of the quality of our products and want to make sure you are completely satisfied. If not completely satisfied, our domestic customers may return the unused portion (within one year of date of purchase) with a short explanation, and we will promptly refund your payment.

Once your return has been received, a credit or refund will be issued.

To send an item back, simply send it to:

NeoCell
CS Return Dept.
2110 Smithtown Ave
Ronkonkoma, NY 11779-7347
USA

We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we cannot be responsible for items that do not arrive at our warehouse.

If you have any questions about our domestic return policy or about a specific return, email us at customerservice@neocell.com, or call our Customer Service department at 1-800-346-2922.

Change to Our Return Policy
We reserve the right, in our sole discretion, to change our return policy at any time by posting revised terms to our Return Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.